Refund policy

Returns

We want you to love your gear. If you're not happy with your order, you can return it within 30 days of delivery.

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging.

To start a return, email us at kantoshop98@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first contacting us can't be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund at no cost to you.

Items that can't be returned

For hygiene and safety reasons, we can't accept returns of opened or used first aid kits, fire starters, water filter straws, or worn socks. Gift cards are also non-returnable.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.